Soft Services Manager at JLL
Location: Latina, Italy
We are seeking a Soft Services Manager to oversee the management of soft services facilities, including pest control, laundry, maintenance, and other soft services, for our clients.
Key Responsibilities

Manage relationships with soft services facilities management vendors (pest control, laundry, maintenance, and other soft services).
Negotiate contracts and monitor service level agreements.
Conduct regular performance reviews and ensure compliance with quality standards.
Coordinate vendor activities to minimize operational disruption while maintaining cost efficiency.
Oversee day‑to‑day workplace operations ensuring seamless facility functionality.
Monitor building systems and coordinate maintenance activities.
Manage space utilization and respond to operational issues promptly.
Maintain high standards of workplace environment, safety protocols, and regulatory compliance.
Serve as primary point of contact for operational escalations.
Develop and manage annual budgets for facility operations.
Track expenditures against approved budgets and identify cost‑optimization opportunities.
Process invoicing and approve vendor payments.
Maintain accurate financial records and provide regular financial reporting.
Analyze variances and recommend corrective actions to senior management and clients.
Lead and develop on‑site facilities team members.
Provide guidance, performance feedback, and professional development opportunities.
Foster a collaborative team environment while ensuring accountability for service delivery standards.
Manage staffing levels and coordinate training programs to maintain operational excellence.
Continuously evaluate service delivery processes to identify improvement opportunities.
Implement best practices, streamline workflows, and introduce innovative solutions.
Build strong relationships with client stakeholders and solicit feedback to adapt services to evolving needs.
Enhance overall client satisfaction through proactive service optimization.

Required Qualifications

Minimum 5–7 years of experience managing corporate real estate services.
Demonstrated expertise in facilities management, vendor oversight, and client relationship management.
Previous experience supporting account transitions or new client implementations (preferred).
Strong financial acumen with budget development, cost management, and financial analysis experience.
Proficiency in facilities management software, Microsoft Office Suite, and financial reporting tools.
Knowledge of building systems, safety regulations, and compliance requirements.
Proven people management experience with ability to motivate teams and manage performance.
Strong project management skills coordinating multiple initiatives simultaneously.
Excellent verbal and written communication skills.
Ability to interact effectively with senior executives, vendors, and diverse stakeholder groups.
Demonstrated success building trust‑based client relationships.
Experience managing expectations during transitional periods.
Bachelor’s degree in Business Administration, Facilities Management, Real Estate, or related field preferred.
Professional certifications in facilities management (CFM, FMP) or project management (PMP) advantageous.

Preferred Qualifications

Experience with large‑scale corporate real estate portfolios and multi‑vendor management environments.
Background in change management and process improvement methodologies.
Knowledge of sustainability practices and workplace technology trends.

Employment Details

Seniority level: Associate
Employment type: Full‑time
Job function: General Business and Engineering

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