When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.
Amazon is looking for high‑potential leaders, who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self‑starter, join our team in Amazon Operations.
Job Specifics
This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, overnight shifts, and availability for overtime during peak season and as needed.
Key Job Responsibilities

Promote a culture of safety and wellbeing
Analyze and implement corrective actions to ensure quality and productivity remain consistently high, and business objectives are met across all shifts
Support and lead a team and handle administrative work while building and supporting a strong team culture
Analyze performance and suggest process improvements to optimize work and improve customer service
Promote best practice and continuous process improvements across your team in areas such as health and safety and productivity
Collaborate with other managers to standardize shift processes

A Day in the Life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks such as individual escalations, process improvement work and wide‑scale operational contingency planning. Working with colleagues in other teams and external partners ensures we stay on track to meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, and discussing the operational pros and cons of technical improvements with engineers.
About the Team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.
Our ‘under‑the‑roof’ associates process millions of products for dispatch to our delivery teams. The team is people‑focused and supportive, especially because many of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on‑the‑road’ associates work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including electric vehicles) and technology.
Basic Qualifications

1+ years of employee and performance management experience
Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Spanish and English – advanced proficiency
Can work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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