The Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood, developed, tested, and delivered to specification.
Job Responsibilities

Work within the client's internal governance team, supporting them with strong functional and technical knowledge of the ServiceNow platform
Form a partnership with the client business teams to deeply understand their business
Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories
Bridge the gap between business and technology ensuring common understanding and alignment of business/technology requirements, including functional and non-functional aspects such as quality attributes, scalability, interfaces, constraints, etc.
Create, refine, and maintain functional requirements, user stories, use cases, and associated deliverables—process flows, test cases—to meet development and stakeholder needs
Work with Development Team to facilitate story estimation
Support Development Team in understanding business and test requirements
Work together with Technical Lead to translate technical complexities to project stakeholders, ensuring understanding of design decisions
Assist in the creation of technical documentation and facilitate the Knowledge Management process

Job Requirements

Proven experience as a Business Analyst or Consultant in ServiceNow projects
Strong understanding of IT Service Management (ITSM) processes, modules, and ITIL framework
Ability to translate business requirements into clear and actionable specifications
Strong analytical thinking and attention to detail
ServiceNow certifications are a strong plus
Fluent in English and Italian (written and spoken)
3+ years of Business Analysis experience
Solid presentation, facilitation, interview, and workshop skills
Ability to work on multiple projects at the same time and under tight deadlines
Ability to navigate ambiguity, overcome confusion, and simplify complex situations
Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
Strong process flow and diagramming skills (Visio/Miro/eDraw/draw.io and related applications)

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being yourself!
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