OverviewBruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.We are currently looking for a Service Team Leader in Italy who will supervise a service team across Italy to ensure timely customer service support, guaranteeing safety and in compliance to local regulations following Bruker internal guidelines for our Mass Spectrometry portfolio.Please provide us with the CV in English.Please visit www.bruker.com.ResponsibilitiesMaintain high-quality customer relationshipsCoordinate daily service team activities, including workload distributionPlan installations and coordinate hotline operationsEnsure transmission of factory information to the teamSupport strategic project deploymentProvide support to Key Accounts and ensure service performance on-siteActively manage escalations and customer complaintsParticipating in commercial/strategic decisions during complex situationsEnsure smooth onboarding of new team members and contribute setting up training plansApprove vacations and expense reportsSupport recruitment process, time tracking, training, and development of team membersEnsure compliance with company rules and address deviationsDrive service performance and continuous improvementShare downward information and escalate ideas/suggestionsQualificationsMaster’s degree (or equivalent experience)Experience in Mass Spectrometry and After-Sales ServiceTeam management experienceCapacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operationAbility to diagnose causes of malfunction and to actively resolve customers’ service problems.Good computer literacy, including familiarity with data system hardware and industry standard operating systems.Ability to communicate effectively at all levels with good spoken and written English and ItalianA current driving license, valid in ItalyNo visa restriction preventing travel in the USA or EU.Willingness to travel extensivelyOutgoing and good at building relationships through inspiring trust and confidenceA professional image and a very high standard of personal presentationSelf-motivation and a willingness to work with others toward a shared goalThe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamExcel at continual learning in a rapidly advancing technological area.
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