Service Team Leader - Jeddah

Rieti 23-05-2025

Service Team Leader - Jeddah

Lucid Motors Europe Rieti 23-05-2025
Riassunto

Località

Rieti

Divisione Aziendale

Tipo di contratto

Data di pubblicazione

23-05-2025

Descrizione Lavoro

Leading the future in luxury electric and mobility
At Lucid, we aim to introduce captivating, luxury electric vehicles that enhance the human experience and push the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive, liberating, and future-oriented.
We are committed to leading in this new era of luxury electric mobility by focusing on great design—where every decision benefits the individual and the environment. When traditional boundaries are removed, you are free to define your own experience.
Join a team of industry-leading minds. We offer competitive salaries and a community of innovators eager to make a significant impact. If you are driven to create a sustainable future, this is the place for you.
Job Description
Supervise service floor operations at the Center, managing facilities, manpower, and service marketing to meet targets related to customer satisfaction, retention, sales, and profit, in accordance with company standards and values.
Responsibilities

Assist the Service or Workshop Manager in achieving quality vehicle repairs, increasing man-hour sales, CSI, and customer retention through efficient planning and marketing campaigns.
Ensure team productivity through proper manpower allocation, skills training, and performance evaluations.
Help define and implement business plans to meet operational targets set by management.
Assist in determining staffing needs and ensure qualified staff are hired and placed appropriately.
Monitor team performance and take corrective actions to meet business goals.
Support technicians in diagnosing and resolving complex technical issues to ensure proper repairs and avoid unnecessary parts replacement.
Ensure repairs meet customer requests, are completed on time, and within estimated costs to ensure satisfaction.
Supervise after-sales activities to ensure compliance with policies and effective communication.
Coordinate with Service Advisors for proper job assignments and final inspections to meet customer expectations.
Manage spare parts orders and follow-ups with the Parts Department to ensure timely repairs.
Disseminate technical information and service bulletins to enhance team skills through meetings.
Support marketing campaigns and business strategy adjustments to achieve center targets.
Investigate back-job and parts non-availability issues to maintain service standards.

Qualifications

Knowledge of automotive repairs and maintenance, preferably certified.
Basic English language skills, including vocabulary, grammar, and composition.
Effective time management skills.
Active learning and understanding of new information for problem-solving and decision-making.
Ability to handle high-stress situations calmly and effectively.
Goal-oriented with effort to master tasks.
Ability to recognize problems without necessarily solving them.
Inductive reasoning skills to analyze information and draw conclusions.
Strong interpersonal skills to work effectively with diverse teams.
Skills in after-sales service, including persuasion, patience, and persistence.
Diploma in Automotive or related field.
4-5 years of experience in automotive service.

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Note to recruitment agencies: Lucid does not accept unsolicited resumes. Please do not forward resumes to our careers email or employees. We are not responsible for fees related to unsolicited resumes.
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