As pioneers and global leaders, Hiab is ambitious to write our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services, and innovative digital solutions is constantly changing.Purpose of the positionTogether, we keep everyday life moving to build a better tomorrow! This role provides guidance, training, and support to dealers on the organization's Services products, and drives dealer metrics and performance. The Dealer Relationship Manager maintains a working knowledge of Services products and programs, ensuring dealer organizations comply with organizational policies and standards. The position is based in Italy, with business trips required; remote work is possible outside of travel days.Main Tasks and ResponsibilitiesDrive sales of parts, contracts, accessories, and other service products through the Hiab Service dealer network.Manage service coverage within the geographical area by optimizing the dealer network.Identify, evaluate, and recruit new dealers in defined regions and countries.Develop the dealer network by managing service agreements and renewal processes.Make regular visits to dealers to identify sales opportunities.Set targets and develop the performance of the service dealer network.Oversee business management activities within sales forecast planning and dealer standards.Manage internet appointment leads via inbound and outbound calls and emails.Support the development of dealer performance standards, audit processes, and site selection for expanding dealer operations.Develop dealer service offerings in cooperation with the dealer network.Coordinate with Services Active Sales Operations on dealer improvement activities.Conduct regular meetings to review department activities and provide reports via Salesforce and other tools.Participate in exhibitions and conferences.EducationBachelor’s degree in business, marketing, economics, or a related field.What you’ll need to succeed5+ years of experience in service sales or industrial goods sales within the automotive or agricultural industry.Excellent interpersonal skills, with the ability to build rapport quickly.Proficiency in Google applications including Slides, Sheets, Docs, and Gmail.Ability to work comfortably in a fast-paced, modern environment.Customer service mindset, motivation for sales, and closing skills.Basic understanding of business concepts, KPIs, and customer success criteria.Excellent written and verbal communication skills in English and Italian.You will be part ofAs part of a global organization, you will access an extensive network and exciting development projects. We value personal development and close collaboration. Our principles include cooperation, commitment, quality, and order. We strive to maintain a positive work environment with growth opportunities.Interested to join?If you are excited about this opportunity, please submit your application with your CV in English. We look forward to hearing from you!Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on-road load-handling solutions, committed to delivering the best customer experience daily with engaged people and partners. Hiab's equipment includes HIAB, EFFER, ARGOS loader cranes, MOFFETT and PRINCETON truck-mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL, and WALTCO tail lifts, and HIPERFORM service solutions. Hiab continues to innovate in making load handling smarter, safer, and more sustainable, operating in over 100 countries with a sales network of 3,000 locations, employing over 4,000 people, with sales of approximately EUR 1.6 billion in 2024. Visit www.hiabgroup.com for more information.
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