Service Manager Maritime (Paris/Turin/London)Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world.With Eutelsat You’ll Get To:Pioneer the future of Space TechnologyBring connectivity to remote frontiersCollaborate with customer-centric expertsEmbrace cultural diversity in our global teamIn a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment.Job OverviewWe are looking for an enthusiastic and skilled Service Manager to join our team and play a critical role in managing the relationship with key partners of our connectivity services, fostering expansion and trust.Who You Are:You’re an experienced professional with a solid background in Satellite & Telecommunications and a passion for delivering exceptional customer service.You thrive in a fast-paced, technology-driven environment and excel at managing relationships with clients and internal teams.You have a strong understanding of service-level agreements (SLAs) and operational processes.Your problem-solving skills and attention to detail make you the ideal candidate to ensure seamless management of high-quality services.You are eager to become part of an innovative company in the space sector.What You’ll Do:Join Eutelsat OneWeb’s Connectivity Business Unit and become an integral part of the Service Management Team.Act as the primary point of contact for key maritime connectivity partners, addressing their concerns and ensuring their satisfaction.Manage service escalations, troubleshoot technical issues, and ensure continuous service improvement.Identify areas for service enhancement and implement improvement initiatives.Build and maintain strong relationships with partners, understanding their evolving needs.Develop, produce and present network performance reports that provide a meaningful insight into all contracted services.Monitor service performance ensuring key performance indicators (KPIs) and Service Level Agreements (SLAs) are met.Mentor our partners on how to gain value from our Digital Products suite.Deliver fantastic results and delight our partners through demonstrating value and driving positive customer experience.What You’ll Need:A Master of Engineering or Master of Science in Engineering.5+ years’ professional experience within the Satellite & Telecommunications space, with sound knowledge and practical expertise on different types of connectivity services and network topologies.Demonstrated success in creating and developing customer relationship experience and governance frameworks, with excellent communication skills.Strong data analytical skills.A well-structured mindset with project management capabilities.Fluent English, and ideally other languages such as French, Italian, Spanish, Norwegian.Where You’ll Work:Paris, London or Turin.Eutelsat is an equal opportunities employer and welcomes applications from all qualified candidates.
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