About us :We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We have achieved significant growth by bringing together some of the most successful financial technology companies globally.At ION, we offer careers that provide opportunities to invent, design, collaborate, build, and transform businesses, empowering people worldwide to do more, faster, and better. This is your chance to do your best work.Learn more atationgroup.com.We are strengthening our Service Management team and are seeking passionate professionals with a love for innovation and financial services.The ideal candidate will thrive in a dynamic, fast-paced, and innovative environment, contributing to delivering top-tier services to our clients.Your role :Your duties and responsibilitiesProvide customers with information regarding business services, availability, and service level agreements.Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.Monitor and assess the performance of the service team, offering regular feedback, coaching, and recognition to promote excellence.Ensure the timely and accurate completion of service requests, work orders, and documentation, with attention to detail and quality.Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.Collaborate with other departments to develop strategies that enhance customer satisfaction, improve efficiency, and meet business goals.Prepare and present performance reports to senior management, highlighting key metrics and improvement initiatives.Identify opportunities for service improvements and recommend process, tools, or technology enhancements.Stay informed about industry trends, best practices, and emerging technologies, continuously seeking to enhance knowledge and skills.Other duties may be assigned as your role expands.Your skills, experience, and qualifications requiredMaster of Science degree with honors, preferably in Administration, Management, or related fields.Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.Preferred 5-7 years of experience in financial services, consulting, or ICT business.Excellent interpersonal skills and proficiency in Italian and English.Outstanding communication and negotiation skills, with a strong customer focus and teamwork aptitude.What we offer :Permanent employment contract.Location : MilanImportant notes :In accordance with Italian Law (L.68 / 99), candidates from the disability list will be given priority.J-18808-Ljbffr
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