We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies globally.At ION, we offer careers with many opportunities: to invent, design, collaborate, build, and transform businesses, empowering people worldwide to do more, faster, and better. Imagine what you can do and experience. This is where you can do your best work.Learn more atationgroup.com.To strengthen the Service Management team, we are seeking passionate professionals with a drive for innovation and financial services.The ideal candidate will thrive in a dynamic, fast-paced, and innovative environment, contributing to delivering best-in-class services to our customers.Your role :Your duties and responsibilitiesProvide customers with information regarding business services, availability, and service level agreements.Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.Monitor and assess the performance of the service team, offering regular feedback, coaching, and recognition to promote individual and team excellence.Ensure the timely and accurate completion of service requests, work orders, and documentation, with a focus on detail and quality.Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.Collaborate with other departments to develop and implement strategies that enhance customer satisfaction, improve service efficiency, and achieve business objectives.Prepare and present regular performance reports to senior management, highlighting key metrics and initiatives for improvement.Identify opportunities for service improvement and recommend process enhancements, tools, or technologies.Stay informed about industry trends, best practices, and emerging technologies, continuously seeking to enhance knowledge and skills.Other duties may be assigned as the role expands.Your skills, experience, and qualifications requiredMaster of Science degree with honors, preferably in Administration, Management, or related fields.Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.Preferred 5-7 years of experience in financial services, consulting, or ICT business.Excellent interpersonal skills and proficiency in Italian and English.Outstanding communication and negotiation skills, with a strong customer orientation and aptitude for teamwork.What we offer :In accordance with Italian Law (L.68 / 99), candidates from the disability list will be given priority.J-18808-Ljbffr
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