About us :We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We have achieved tremendous growth by bringing together some of the best and most successful financial technology companies globally.At ION, we offer careers that provide opportunities to invent, design, collaborate, build, and transform businesses. Join us to empower people worldwide to do more, faster, and better. This is your chance to do your best work.Learn more at iongroup.com.For the strengthening of our Service Management team, we seek passionate professionals with a drive for innovation and financial services.The ideal candidate will thrive in a dynamic, fast-paced environment and will contribute to delivering best-in-class services to our customers.Your role :Your duties and responsibilitiesProvide customers with information regarding business services, availability, and service level agreements.Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.Monitor and assess the performance of the service team, offering regular feedback, coaching, and recognition to promote excellence.Ensure the timely and accurate completion of service requests, work orders, and documentation, with attention to detail and quality.Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.Collaborate with other departments to develop and implement strategies that enhance customer satisfaction, improve service efficiency, and meet business objectives.Prepare and present regular performance reports to senior management, highlighting key metrics and improvement initiatives.Identify service improvement opportunities and recommend process enhancements, tools, or technologies.Stay informed about industry trends, best practices, and emerging technologies in the service sector, continuously seeking knowledge and skill enhancement.Other duties may be assigned as your role expands.Your skills, experience, and qualifications requiredMaster of Science degree with honors, preferably in Administration, Management, or related fields.Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.Preferred 5-7 years of experience in financial services, consulting, or ICT business.Excellent interpersonal skills and proficiency in Italian and English.Outstanding communication, negotiation skills, teamwork aptitude, and strong customer orientation.What we offer :Permanent employment contract.Location : MilanImportant notes :According to Italian Law (L.68 / 99), candidates from the disability list will be given priority.J-18808-Ljbffr
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