About us :We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We have achieved tremendous growth by bringing together some of the best financial technology companies globally.At ION, we offer careers with opportunities to invent, design, collaborate, build, and transform businesses, empowering people worldwide to do more, faster, and better. Join us to do your best work.Learn more at tiongroup.com.We are strengthening our Service Management team and are seeking passionate professionals who thrive in innovative financial services environments.The ideal candidate will experience a dynamic, fast-paced, and innovative environment and will contribute to providing best-in-class services to our customers.Your role :Your duties and responsibilitiesProvide customers with information regarding business services, availability, and service level agreements.Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.Monitor and assess the performance of the service team, providing regular feedback, coaching, and recognition to promote excellence.Ensure the timely and accurate completion of service requests, work orders, and documentation, with attention to detail and quality.Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.Collaborate with other departments to develop and implement strategies that enhance customer satisfaction, improve service efficiency, and meet business objectives.Prepare and present performance reports to senior management, highlighting key metrics and improvement initiatives.Identify service improvement opportunities and recommend process enhancements, tools, or technologies.Stay informed about industry trends, best practices, and emerging technologies in the service sector to continuously enhance knowledge and skills.Other duties :Additional tasks may be assigned as the role expands.Your skills, experience, and qualifications required :Master of Science degree with honors, preferably in Administration, Management, or related fields.Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.Preferred 5-7 years of experience in financial services, consulting, or ICT business.Excellent interpersonal skills and proficiency in Italian and English.Outstanding communication and negotiation skills, teamwork aptitude, and strong customer focus.What we offer :Permanent employment contract.Location : MilanImportant notes :In accordance with Italian Law (L.68 / 99), candidates from the disability list will be given priority.J-18808-Ljbffr
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