Operations & Maintenance manager Maintenance manager Operation manager IT & Controls engineer spare part coordinator maintenance planner administrator / secretary process engineer Backoffice administratorsJob purpose statementGeneral management (set up of) O&M contracts of the site(s) and / or other service contracts in the region : Personnel Operations Service Quality Finance Subcontracts and variations.Manages stakeholders up to senior management both at customer and Vanderlande.Continuous development of the Vanderlande (SBS) Service proposition worldwide.Actively creates and steers business investments with customers (next 110 years.)Support with startup of new onsite team(s).Development and further professionalization of the site based service team(s) (worldwide).Management of incidents (external & internal)Qualification and abilities10 years (international) service management experienceEntrepreneur people manager and a good communicator who can develop long term supplier and customer relationships and / or networksBackground in automated handling systems the capital goods industry and / or system integration business. Understands business criticality of the systems.Used to work with 3rd party service providers as subcontractorsKnowledge of service contracts is an advantageStrong customer focus and service bloodExcellent verbal and oral skills in English languageExcellent verbal and oral skills in local language are preferred.Willing to travel worldwide intensively / (temporary) relocate to region.Drive for continuous improvementCommercially minded & project management skillsTeam builderAvailable to regularly travel worldwide (e.g. Headquarters)ResponsibilitiesFinal responsibility for performance of maintenance and operations on all (SBS) site(s).Management / participation in global audit programKey activitiesSupport in) preparing and setup of service contract.Set up / Management of service contract(s) : staff operations quality finance / P&L Contact with customerProblem solving and trouble shooting.Reporting to customerCommunication with Head Quarter in the NetherlandsCost control warranty issues.Budget control and evaluation.Managing contracts with subcontractors and customer.Control and improve maintenance methods.Weekly and monthly reports.Responsible for health safety and environment on site.Work patternFulltime daily working hours and being available for major escalations.CompetencesOrganizational sensitivityGroupOriented leadershipCustomerorientation / Service ProvisionMaintaining relationshipsSystemic thinkingDefining and developing strategiesPerseveranceSafety LeadershipRequired Experience :ManagerKey SkillsRestaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive ServiceEmployment Type : Full-TimeExperience : yearsVacancy : 1
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