Job Purpose:The After Sales Service Engineer is responsible for optimal performance and customer satisfaction by providing technical support, maintenance, and repair services for Liugong construction machinery. This role involves diagnosing mechanical, hydraulic, and electrical issues, conducting field service visits, and training customers/operators to maximize equipment uptime and lifespan.Job Responsibilities:Technical Troubleshooting & RepairsPerform diagnostics, repairs, and preventive maintenance on construction equipment (excavators, loaders, bulldozers, motor grader, skid steer loader, roller, etc.).Troubleshoot mechanical, hydraulic, electrical, and electronic system failures using Liugong OEM softwareProvide remote or on-site support to minimize downtime for customers.Field Service & Customer SupportConduct scheduled service visits, inspections, and emergency repairs at customer sites.Advise customers on proper equipment operation, maintenance schedules, and spare parts management.Document service reports, including root cause analysis (RCA) and corrective actions.Warranty & Spare Parts CoordinationValidate warranty claims and liaise with manufacturers for approvals.Recommend genuine spare parts and assist in parts ordering/logistics.Training & Knowledge TransferTrain customers and operators in safe equipment use and basic troubleshooting.Stay updated on new product technologies and service manuals.Support new product launch plans, product testing, and customer demo.Compliance & SafetyFollow Liugong OEM guidelines and local safety regulations during repairsRequirement:Can speak English and ItalianAt least 3 years related working experienceMajoring in Engineering/Construction machinery or relative majorsGood Team work playerCustomer focus and could react fastThis position could work base in Bari / Massafra, ItalyPls send your English CV
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