Job Title:Italian Speaking Service Desk AnalystLocation: Bari, Italy (Onsite)Type: PermanentAbout the Role:We are looking for a proactive and customer-focused Italian Speaking Service Desk Analyst with at least 3 years of experience to join our IT support team based in Bari, Italy. The ideal candidate will have strong troubleshooting skills, excellent communication abilities in both Italian and English, and a passion for delivering high-quality technical support to end-users.Key Responsibilities:Act as the first point of contact for IT service requests and incidents, supporting users in Italian and English.Diagnose and resolve technical issues related to desktops, laptops, applications, and remote connectivity in a timely manner.Manage and track incidents and service requests using ITSM ticketing tools such as ServiceNow, Cherwell, or similar platforms.Escalate complex issues to relevant teams while ensuring regular communication with end-users.Provide remote desktop/application support in a service desk environment.Follow ITIL best practices in incident management, problem resolution, and service delivery.Required Skills & Experience:Minimum 3 years of experience working in a Service Desk or Helpdesk role, supporting IT systems in a remote or on-site setup.Fluency in Italian and good command of English (spoken and written).Experience in ITSM ticketing tools such as ServiceNow, Cherwell, Symphony, or Summit.Good understanding of ITIL practices and troubleshooting methodologies.Strong interpersonal, organisational, and customer service skills.Exposure to desktop application support and remote troubleshooting.Preferred Certifications:ITIL Foundation Certification (advantageous but not mandatory).
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