Join to apply for the Service Designer role at Reale Mutua Assicurazioni
We are a team of Service Designers with a strong focus on Design Thinking methodology, working in the Organization and Process Transformation area of Reale Mutua.
We rethink existing operational models in disruptive ways, aiming to bring benefits throughout the entire value chain. This is because we believe that delivering the best experience to our end customers begins with ensuring the satisfaction of our internal ones.
What you should do
The Service & Business designer will need to analyze processes, services, or products to identify pain points and opportunities. Solutions derived will ensure improved operational models and benefits measurable through KPIs.
In both strategic long‑term projects and short tactical ones, the Service & Business designer should collaborate with the stakeholders in:

Designing a project roadmap, outlining each Minimum Viable Product/Process (MVP) and subsequent developments, and addressing them by following the necessary Design Thinking phases
Building and coordinating cross-functional teams

Some key activities

Use qualitative and quantitative research (e.g. conduct one‑to‑one interviews, surveys, data analysis) to understand the problem and measure it with relevant indicators (e.g. timing)
Analyze internal and external environment to identify market gaps, risks, and opportunities (e.g. techniques may include SWOT and PESTEL analysis)
Lead workshops while contributing to co‑create future user experiences using service tools (e.g. user journeys, system maps, blueprints), while always defining success KPIs
Collaborate with relevant departments to create prototypes of different project elements (e.g. value proposition, business model, marketing campaign, interfaces) and test them using different techniques (e.g. A/B testing)
Assist IT and UX designers in writing user stories and flowcharts
Promote continuous improvement by defining UX, technical, and business KPIs for tracking success

More than what is written here – we are happy to learn !
Must have

Experience of 3-5 years in Service / Business design, preferably in Insurance / Finance
Design Thinking methodology knowledge – certification from recognized institutions is a plus (e.g., IDEO, NN group)
Positive, flexible (open to change) and diplomatic attitude
Being assertive, passionate, and kind (moral integrity is a must)
Willingness to work onsite when needed, including on short notice
Strong analytical thinking in dealing with complex systems + problem solving when fixing them
Understanding of Agile and Lean principles and values – certification from recognized institutions is a plus (e.g., Scrum.org, Scrum Alliance)
Prototyping tools like Figma and Miro

Nice to have

Education in Service / Systemic / Strategic Design
Spanish B2
Expertise in Business Sustainability & Circular Economy
Proficiency in Microsoft Excel and PowerPoint
Knowledge in insurance processes.

Seniority level
Associate
Employment type
Full-time
Job function
Design
Industries
Insurance
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