With 150 in-house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.Mission for This Role (First 12 Months)Raise Net Collections to ≥97% while reducing Denial Rate below 4%.Reduce DSO.Implement two automation sprints per quarter in partnership with Product & Engineering.Key ResponsibilitiesOperational LeadershipManage full P&L for 150 internal FTEs + BPO vendors (SLAs, penalties, expansion).Provide weekly Power‑BI dashboards covering Net Collections, DSO, Denials, and A/R.Process AutomationChampion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing).Lead quarterly Lean / Six‑Sigma Kaizen events.Team & CultureScale, coach, and performance-manage teams of 50‑500 members across coding, billing, collections, and analytics.Embed Excellence, Learning, and Teamwork via joint on‑shore / off‑shore OKR sessions, SOPs, and Continuous Training programs.Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.Stakeholder AlignmentPartner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding.Responsibilities and Qualifications10+ years leadership of high‑volume (> 500M) RCM organizations, including offshore BPO governance.Proven record of reducing DSO ≥20% and Denials ≥30% within 12 months.Hands‑on experience steering EHR / RCM product backlog or large‑scale automation roll‑outs.Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.Data‑driven operator; expert with SQL / Looker / Power‑BI and at least one modern billing platform.Bachelor’s in Business / Health Admin; MBA / MHA or Six‑Sigma Black Belt preferred.Communicates with radical candor; builds trust across cultures and time zones.Coaches leaders through change; celebrates wins and learns from misses.Operates as an owner—fixes what’s broken before being told.Why ClinicMindLead a 150‑person team inside a fast‑growing SaaS + services platform.Direct influence over product automation roadmap and AI investments.Competitive salary, performance bonus tied to KPIs above, equity option pool.Permanent Work From HomeMust Have :High comfort level working on Eastern Time Zone / US Shift.Good internet access at home.Laptop / Desktop with at least 16 GB RAM.J-18808-Ljbffr
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