OverviewAbout Us PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a Solution Sales / Technical Support Engineer to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales.LocationLocation: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub)DepartmentDepartment: Europe Marketing Center (direct reporting to Head of Sales, Europe)Work ModeWork Mode: Remote / No fixed officeResponsibilitiesPre-Sales Technical SupportUnderstand customer requirements and provide comprehensive technical support.Collaborate with the sales team during negotiations, addressing technical queries.Conduct on-site technical surveys when needed.Develop and deliver pre-sales training materials (online & offline).During-Sales Technical SupportRefine installation training materials and deliver client training sessions.Provide on-site installation guidance when necessary.Post-Sales Technical SupportRespond promptly to customer technical issues and complaints.Support customers with product usage, maintenance, and replacement.Deliver O&M training (online & offline).Host technical workshops, seminars, and support trade fair exhibitions.Internal Technical SupportProvide technical and quality training for internal employees in Europe.QualificationsFluent in English and Italian.Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).Strong interpersonal skills with a passion for cross-functional collaboration.Why Join Us?Work remotely with flexible arrangements.Be part of an international, fast-growing solar & storage business.Direct exposure to strategic sales in the European PV market.Equal Employment OpportunityPV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination. No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.
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