Our 1:1 Customer Engagement Solutions team are presales product specialists in Decisioning and AI solutions. They provide thought leadership, evangelism and are trusted advisors for one to one marketing and customer engagement, and responsible for empathic Artificial Intelligence.
As a presales professional you will have a strong desire to support clients through digital transformation journeys, helping them translate business objectives into ground-breaking and cutting edge digital solutions. You will act as a trusted advisor to our customers, partners and internal teams, partnering with stakeholders to ideate problems in the morning and demonstrate solutions in the afternoon through Pega Blueprint's AI-powered collaboration.
Picture Yourself at Pega:
You will work across multiple key accounts, collaborate closely with account teams, across the sales lifecycle. This includes account strategy and planning, prospecting, qualification, visioning & solutioning, opportunity discovery, business change, workshops, presentation and demos, business value assessments, RFx and PoC support, scoping and solution and radiation activities.
What You’ll Do at Pega:
Working as part of a wider team in creating high-fidelity Pega Blueprints that frame and tailor value propositions. You'll facilitate ideation sessions using ‘Pega Customer Engagement Blueprint’ ensuring stakeholders understand how Customer Decision Hub provides value through simulation.
You'll help translate business problems into Blueprint designs, working within an understanding of KPI funnels and success measures like conversion, customer lifetime value, and churn reduction. Collaborate with account executives, customer success managers, partners and clients to democratize access to Pega's Customer Decision Hub capabilities, making sophisticated decisioning technology accessible to business stakeholders.
Who You Are:
You're curious and a lifelong learner with strong stakeholder management skills including active listening, discovery, persuasion, and influence. You have facilitation and design thinking capabilities, excel at ideation and cross-functional collaboration, and possess critical thinking skills with the ability to generate meaningful insights from data. You're visionary yet realistic, strategic yet hands‑on, and you love both customer‑centric business transformation and innovative technology.
What You’ve Accomplished:

Software industry expertise
Presales experience in enterprise software presales, consulting, or customer engagement roles
Exposure to marketing technology, decisioning platforms, or customer analytics preferred
Strong communication and facilitation skills, especially in workshop settings
Comfortable presenting to internal and external stakeholders
Basic understanding of data‑driven marketing and customer engagement principles
Experienced in sales methodologies and business transformation
Proven time management skills in a dynamic team environment, preferably sales or consulting
Ability to work as part of a team to solve problems in dynamic, creative environments
Display initiative, self‑motivation and high‑quality results along with meeting all expectations for both internal and external customers
Natural curiosity, drive, and passion for problem‑solving
Collaborative, adaptable, and eager to learn
Business level Italian and English
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-Remote #LI-PD1

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-Remote #LI-PD1

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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