Position Overview
Provide exceptional customer service and hospitality by greeting, listening and assisting customers. Exceeding their expectations and demonstrating in depth knowledge of the product.
Essential Duties & Responsibilities

Proactive management of existing private and trade customers, building long term relationships and generating repeat business
Generate new business opportunities within the A&D community by outreaching and introducing them to the world of RL Home and identifying their needs.
Consistently meet showroom, personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
Very good understanding of interior spaces, ergonomic and proportions
Create design presentations & inspiration boards that illustrate RL design concepts
Select and specify RL decorative items including furniture, lighting, finishes, rugs and accessories.
Generate quotes and track projects from point of purchase through to delivery and installation
Maintain and update private clients and trade database, appointments and quotes using company tools
Attend industry networking events and socialize with our target customers
Be able to report on ongoing business and pipeline
Communicate Product and Customer feedback to buyers and managers
Participate in store activities including but not limited to : Daily maintenance standards front and back of house in line with the Ralph Lauren Brand Image directives, Inventory, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
Perform opening and closing showroom duties as needed.
Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
Always adhere to all company policies and standard operating procedures

Experience, Skills & Knowledge

3-5 years of prior work experience specifically in the luxury Home sector
Proven successful sales experience with final private customers and trade industry.
Excellent interpersonal skills with the ability to build and maintain strong working relationships.
Communicates with confidence (verbal and written) and maintains highest level of professionalism
Ability to multi-task, work in high pressure environment.
Strong organizational skills and attention to detail.
Entrepreneurial spirit, proactive mindset and solution driven
Positive energy and genuine desire to work with people.
Passion for learning and thriving in a selling environment.
Has a strong focus on achieving personal sales and KPI goals
Able to read and understand architectural / construction drawings and sketch / diagram space plans and fixture layouts
Proficiency in Adobe Creative Suite and Microsoft Office
AutoCAD
Proficient in English, other languages a plus

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