Key Responsibilities

Operational Leadership

Oversee day-to-day restaurant operations to ensure smooth and efficient service.
Maintain and implement standard operating procedures (SOPs) across all outlets.
Ensure compliance with health, safety, hygiene, and food quality standards.
Monitor service flow, kitchen coordination, and guest satisfaction levels.


Financial & Business Performance

Drive revenue growth and profitability through effective cost control and upselling strategies.
Monitor and analyze sales reports, COGS, labor costs, and other KPIs.
Prepare budgets, forecasts, and monthly financial performance reports.
Identify opportunities to increase revenue and improve operational efficiency.


People Management & Development

Lead, train, and motivate restaurant managers, supervisors, and staff.
Build a positive work culture that emphasizes teamwork, accountability, and service excellence.
Conduct regular performance reviews and implement training programs for continuous staff development.
Ensure staffing levels are adequate and scheduling is efficient.


Guest Experience & Brand Standards

Ensure the highest level of guest satisfaction by maintaining Milk & Madu’s brand values and service excellence.
Handle guest feedback and resolve complaints professionally.
Ensure consistency in food presentation, service quality, and atmosphere.


Strategic & Administrative Duties

Work closely with the Group Operations Team and Executive Management to align outlet strategies with company vision.
Support menu development and F&B innovations in collaboration with chefs and culinary teams.
Develop and execute marketing and promotional activities with the marketing department.
Represent Milk & Madu Group in external partnerships, community events, and business development opportunities.



Qualifications & Requirements

Minimum 5–7 years of proven experience as a Restaurant Manager, preferably in premium casual dining or hospitality groups.
Strong leadership and organizational skills with the ability to manage multiple outlets.
Excellent financial and analytical skills, with proven ability to manage budgets and optimize costs.
Deep understanding of F&B trends, guest experience management, and operational excellence.
Exceptional communication and interpersonal skills, fluent in English (Bahasa Indonesia is a plus).
Ability to thrive in a fast-paced environment and adapt to changing business needs.

What We Offer

Competitive salary package with performance-based incentives.
Opportunities for career growth within the Milk & Madu Group.
Supportive and collaborative working environment.
Exposure to one of Bali’s leading hospitality brands with multiple outlets across prime locations.

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