The Amazon Vendor Services team is looking for a customer-focused Program Manager who is highly organized, business-focused, and has analytical capabilities. This Program Manager works directly with the organization's leadership team, and will own developing and leading business operations; running business initiatives for vendor-facing teams; and driving process improvement across global business mechanisms. This role is inherently cross-functional: success will depend on your ability to operate efficiently across teams, drive alignment (or identify critical decisions/debate) among stakeholders, and ensure accountability from contributing teams and individuals.OverviewSubject Matter Expertise: Possesses deep knowledge of the topic and is the go-to person for anything related to the topic by AVS teams.Program Vision: Defines and develops the vision of the program owned, including building 3YP plans, OP1, OP2 plans for the program.Problem Identification & Solutioning: Identifies key problem/opportunity areas in the program by evaluating current performance and seeking inputs from stakeholders; owns solutioning of identified problems by partnering with different teams in Amazon.Supports Product Development: Partners with Amazon product teams to conceptualize and launch products that help resolve identified problem areas.Results & Accountability: Drives commitment towards goals and leads complex projects with a focus on improving program metrics; delivers Opex efficiency, headcount savings, and program expansion to improve Amazon’s bottom line.Knowledge Building: Develops and implements trainings on relevant topics; facilitates, trains, and coaches team members in the use of tools/techniques relevant for program success.WW Collaboration: Partners with Marketplace/Central Program Managers to identify process improvements and share best practices.Automation & Technology: Partners with RBS Tech/ACES Teams to automate and improve processes to bring efficiencies; drives upstream defect elimination.Key responsibilitiesThe candidate has an obsession for customers and an interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and eliminate defects upstream) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.About the teamAmazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.Basic Qualifications5+ years of working cross-functionally with tech and non-tech teams5+ years of program or project management experience5+ years of delivering cross-functional projects experienceExperience defining program requirements and using data and metrics to determine improvementsExperience with end-to-end program management driving operational or supply chain process improvements that yield high returns5+ years of defining and implementing process improvement initiatives using data and metricsKnowledge of Excel (Pivot Tables, VLookups) at an advanced level and SQLExperience working cross-functionally with tech and non-tech teamsPreferred Qualifications2+ years of driving process improvementsMaster\'s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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