Retail Business Services (RBS) supports Amazon’s Retail business growth WW by enhancing customer and selling partner experiences. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of highly complex tasks that currently require human cognitive skills. We're seeking a Senior Product Manager, Technical to lead our next generation of AI-powered automation products. You'll be responsible for building enterprise-scale solutions that leverage Large Language Models (LLMs) and AI technologies to automate complex business processes across Amazon.
Key Job Responsibilities

Drive product strategy and roadmap for AI-powered automation solutions that serve multiple Amazon businesses
Partner with engineering teams to architect scalable solutions using Amazon's AI/ML stack
Lead cross-functional teams to identify high-impact automation opportunities and deliver measurable business results
Define and optimize key metrics around automation efficiency, accuracy, and business impact
Collaborate with business stakeholders to understand their operational challenges and translate them into technical requirements
Drive adoption of automation solutions across the organization

Basic Qualifications

10+ years of product management experience
Bachelor's degree or above in computer science, computer engineering, or related field
Experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
Experience building and leading large teams and have worked in matrixed operating structures
Experience working in a matrixed organization
Strong technical background with understanding of AI/ML concepts

Preferred Qualifications

Experience building large-scale machine learning models and infrastructure for online recommendation, ads ranking, personalization, or search
Knowledge of large scale automation and workflow management or equivalent
Experience working with REST API based services, or experience in SQL Server/MySQL and experience managing full application stacks from the OS up through custom applications
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
MBA or advanced technical degree

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