At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe.We are in search of a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. In this role, we aim to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility, or similar) who excels at managing processes and reporting. This role is field-oriented, requiring someone adaptable and ready to roll up their sleeves to ensure smooth operations.ResponsibilitiesManage operational teams and processes to ensure smooth day-to-day operations;Provide detailed reporting and act as the liaison between local and central teams;Handle operational tasks requiring hands-on involvement and attention to detail;Regularly go to the field to report and resolve on-the-ground challenges;Coordinate and support local teams to ensure consistent service delivery;Identify and implement improvements to operational processes in the field;Ensure operational metrics and goals are met, reporting progress regularly.Requirements5+ years of experience in operations management, preferably within service-focused industries like delivery, mobility, or logistics;Strong understanding of post-sales service operations and workflow optimization;Excellent communication skills, with the ability to report clearly and liaise effectively between local and global teams;Proficiency in English and Italian;Proven ability to manage teams and processes, with hands-on involvement when needed;Adaptable and proactive, willing to engage in fieldwork as required;Analytical mindset with experience in tracking and improving operational KPIs;Knowledge of smart locker systems or logistics technology;Understanding of local logistics and post-sales service processes;Experience in scaling operational processes in a growing company.What You Will GetThe opportunity to contribute to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;A dynamic, fast-paced work environment with a culture of innovation, collaboration, and continuous learning;Competitive salary and benefits package, tailored to your experience and skills;The chance to make a tangible impact by supporting our mission to provide affordable and sustainable solutions.If you're a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you.Join our team of #bloqstars and help us redefine the last-mile delivery experience!J-18808-Ljbffr
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