As we expand our product portfolio and global presence, our IT department is hiring a Senior IT Engineer to manage IT back-office integrations and operational functions. This role requires a combination of technical expertise, project management, and leadership skills to enhance end-user experience, infrastructure operations, and enterprise application management. You will play a key role in troubleshooting, integrating new systems, and leading junior IT staff across multiple sites while supporting various offices, remote employees, and multiple time zones.* This is an onsite role based in our Mendrisio HQs.If this sounds like you, read on. You could be the next "Nozomier"!In this role, you will:Technical Leadership & Support:* Provide internal Tier 2 technical support for IT infrastructure, troubleshooting complex hardware, software, and network issues.* Manage and administer a mixed-platform client system environment (Mac OS, Windows) and productivity tools such as Microsoft 365, Slack, and Entra ID.* Develop, implement, and maintain proactive monitoring for endpoint health, patching, compliance, and performance metrics.* Ensure efficient IT service delivery by managing ticket escalation and resolution processes.* Offer support and guidance to stakeholders on IT best practices and system utilization.Systems & Infrastructure Management:* Oversee company-wide IT integration projects, including SaaS applications and enterprise software platforms.* Drive automation projects to enhance operational efficiency, security, and end-user experience.* Maintain and optimize cloud-based infrastructure, ensuring security and compliance standards are met.* Establish and enforce best practices and policies for IT operations, security, and SaaS integrations.Team Development & Collaboration:* Coach and mentor junior IT staff across multiple locations to improve their technical skills and customer support capabilities.* Foster a culture of innovation and continuous improvement within the IT team.* Collaborate with cross-functional teams to align IT strategies with business objectives.* Develop and document operational standards, processes, and troubleshooting guidelines.Security & Compliance:* Implement security best practices for IT systems, including access controls, patch management, and vulnerability assessments.* Manage business continuity and disaster recovery plans to ensure IT resilience.* Stay informed on emerging IT technologies and industry best practices to drive innovation within the organization.To be successful in this opportunity, you will have:* 5+ years of experience in IT support, infrastructure operations, and cloud-based systems management.* Experience working in internal support, working across teams.* Expertise in troubleshooting and resolving complex technical issues across multiple IT environments.* Strong proficiency in enterprise IT tools such as Microsoft 365, Slack, Entra ID, and cloud-based platforms.* Hands-on experience with IT automation, scripting, and integration projects.* Experience using automation tools like BetterCloud or Workato* Experience with MDM tools like Kandji, Intune, or Jamf* Ability to manage IT service requests, prioritize tasks, and work under pressure.* Excellent communication and interpersonal skills* Certifications: Microsoft Certified: Azure Administrator, ITIL, CompTIA Network+/Security+, or equivalent.* Experience implementing Agile methodologies (Scrum, Kanban) in IT service management.* Familiarity with cybersecurity best practices and risk management frameworks.* Understanding and ability to follow InfoSec guidelines and principles and IT services#LI-Onsite
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