Senior Customer Care Representative - 1 year fixed term
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Join the Thermo Fisher Scientific team to contribute to global positive change by tackling significant challenges and advancing scientific solutions. Segrate/LSG Italy Customer Care
A day in the Life:

Contributes to customer happiness and meets customer needs. Impacts customer happiness directly by meeting or exceeding expectations in all contacts with the customer service team. Affects the company’s Sales and Service plan and forecast by ensuring timely and accurate processing of orders, contracts, tenders, service calls, etc.
Produce quotations in line with company policy/guidelines. Collaborates with instruments and consumables order entry team providing relevant information or input.
Tenders – ensures collation of information from all relevant parties, provides timely response to Public and Private tender invitations. Coordinates with internal departments (Sales and Support) to provide relevant information and input. Acts according to Company policies and procedures. Raises T&C issues to finance/legal when required.
Customer complaints – acts as contact point for customers and ensures timely resolution and customer happiness through interaction with internal teams (Complaint Team). Liaises with internal departments to resolve issues or feedback relevant information to drive process improvements.

Keys to Success
Education

High school diploma or equivalent experience required.
Education to GCSE standard (European equivalent), including English language. Computer literate – MS Office (Word/Excel/PowerPoint). Excellent administration, interpersonal demeanor and the ability to plan and time prioritize multiple tasks. Partnership and accuracy are critical.

Experience

Some past experience in a customer contact/order admin role, preferably in a fast-changing sales environment.

Knowledge, Skills, Abilities

Collaboration with team members is essential.
Communicates with Managers and Team Leader daily, Sales and other functions as required.
Communicates externally both verbally and in writing, at all levels, with the Division’s customers.

We aim to empower customers in improving global health and safety. Join our 100,000+ strong team, united by core values, to drive innovation and support those in need. Discover your story at Thermo Fisher Scientific, where diversity is celebrated.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific provides support for job seekers needing accommodations during the application process, such as those with hearing, vision, mobility, or cognitive challenges. If you require assistance or an accommodation due to a disability, contact us at 1-855-471-2255 to request support.
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