Senior Cloud Solution Architect (CSA) – Cloud & AI Apps at Microsoft
The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world‑class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. As a Senior Cloud Solution Architect (CSA) for AI Apps, you will help build a future where customers come to us not only for our industry‑leading AI‑enabling products and services, but also for differentiated and connected customer experiences.
In this role you will design, land, and scale AI‑powered application architectures across Azure—including Azure OpenAI Service, AI Services, AKS/Containers, Data & App Platform, and GitHub—to accelerate Microsoft Cloud consumption. You will lead customer‑funded technical engagements, remove blockers, and industrialize reusable patterns and accelerators that bring scale, agility, and cross‑solution coverage to our largest Global Accounts.
This Opportunity Will Allow You To

Deepen your AI apps expertise—from prompt engineering and retrieval patterns to responsible AI and cost governance—across complex, multi‑geo enterprises.
Develop solid business acumen linking architectural decisions to measurable value and consumption growth.
Hone delivery leadership by orchestrating cross‑functional teams to ship secure, compliant, production‑ready AI solutions at scale.

We support hybrid work with the ability to work from home part‑time up to 60%, aligned to customer time zones, key collaboration moments, and business needs.
Responsibilities

Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
Own the end‑to‑end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
Lead the health, resiliency, security, and optimization of mission‑critical workloads, ensuring readiness for production‑scale AI use cases.
Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.
Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud‑native development trends, while contributing to internal and external technical communities.
Be accredited and certified to deliver with advanced and expert‑level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
Proven experience architecting and implementing enterprise‑grade cloud‑native solutions with AI capabilities – preferably pre‑existing knowledge of Azure.
Proven experience implementing cloud‑native applications in Python or .NET with generative AI capabilities.
Sound experience in any of the following: Azure AI Foundry, Copilot Studio, App Platform/Containers/Serverless, Azure Integration Service, DevOps, GitHub, 3P GPU/AI infra, data (Cosmos DB, Azure SQL, Azure Database for PostgreSQL).
Business fluency in English; additional languages such as German, Italian, Spanish are a plus.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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