Your jobAs a Senior Client Success Specialist, you will communicate directly with advertising agency clients, primarily through email and phone. You will work closely with our internal Sales, Product, and Technical teams to ensure a flawless experience with Indeed from the beginning. You have exceptional relationship skills, are comfortable speaking directly with key decision-makers at Fortune 1000 and equivalent-sized companies, and enjoy working closely with Indeed’s Agency Sales team. You will excel in the arts of organization and prioritization and treat all clients like they are your priority through providing "WOW" experiences.We encourage applications from individuals belonging to the protected categories defined by Italian Law 68/99.Who you areHelp new clients with their account set-up. Including making suggestions as an industry specialist, explaining Indeed products & services, and giving an overall great first impressionManage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns to ensure consistent product performance and delivery.Be an enthusiastic Indeed product specialist to best optimize clients’ accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. We’ve consulted with large clients on where they should be opening their next office(s) by showing them the talent available.Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction.Partner with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. Manage and enhance client relationships from executive to specific account teams including media planners, buyers, Talent Acquisition and Hiring Managers.Who we are5+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management.Learn and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one.Demonstrate relationship management, churn prevention, and client engagement skills while understanding post-sale client lifecycle implementation and execution.Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners.Moderate experience examining data, trends, and client information to identify product or service growth opportunities.Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers.Demonstrate ability to manage and retain accounts with up to $500k/1M in annual revenue per account.Fluent in written and verbal Italian and EnglishApplicants must be authorized to work in ItalyOur missionAs the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.(*Comscore, Total Visits, March 2025)Salary Range DisclaimerThe base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.Salary Range TransparencyMilan 48,000 - 65,000 EUR per yearEEO and AccommodationsIndeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at +39 800 942 024, or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.Inclusion & BelongingInclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.Privacy PolicyLike other employers Indeed uses our own technologies to help us find and attract top talent from waround the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.Agency DisclaimerIndeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.#INDCSREMO
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