OverviewRole Overview We are seeking a dynamic and passionate Senior Client Advisor - Chinese Speaker to represent our prestigious brand in the heart of Montenapoleone’s luxury district. You will play a key role in delivering personalized, impeccable client experiences that reflect the highest standards of our brand and foster lasting relationships with an exclusive clientele.Your Contribution to the RoleProvide clients with expert guidance and personalized attention, ensuring a seamless and exceptional shopping experience that drives sales and loyalty.Elevate the in-store experience by delivering high-touch, bespoke service aligned with the brand’s luxury standards and anticipating clients’ needs.Collaborate with the team to maintain an elegant and welcoming environment, ensuring smooth operations and impeccable product presentation.Serve as a brand ambassador by demonstrating deep product knowledge and storytelling skills to engage and inspire clients.Strategically manage client relationships using CRM tools to enhance retention and acquisition through proactive and personalized outreach.Continuously assess personal and boutique performance to identify opportunities for growth and contribute to achieving individual sales targets.Support and inspire colleagues by sharing best practices and fostering a culture of excellence and collaboration.Assist in maintaining the boutique’s premium environment through attention to visual merchandising, stock organization, and general upkeep.What You Bring To The TeamProven experience in a client advisory role within luxury retailStrong organizational and multitasking skills with a proactive, solution-oriented approach.Excellent interpersonal and communication skills, with the ability to build rapport and motivate clients and colleagues alike.Fluency in Chinese, Italian and English.Deep understanding of luxury client expectations and the nuances of delivering an exceptional service experience.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionConsulting, Information Technology, and SalesIndustriesRetail Apparel and FashionRetail Luxury Goods and Jewelry
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