Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business –Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
Role Introduction
Reports to: Senior Airport Operations Manager
Join our team and lead excellence in airport operations. We are looking for a motivated Senior airport Lead to oversee daily team activities, ensuring efficient operations in line with established safety and security standards, while consistently delivering a high-quality airport service experience that makes every customer feel valued and recognized.
You will gain valuable leadership and operational experience in a fast-paced airport environment, developing strong people-management and decision-making skills.
This role is a 9-months fixed-term position.
Key Responsibilities

Item 1 of 9, Manage and Oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free Manage and Oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
Item 2 of 9, Assist in ensuring and maintaining operational and productivity performance conformance to standards Assist in ensuring and maintaining operational and productivity performance conformance to standards
Item 3 of 9, Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
Item 4 of 9, Conduct flight briefings as required Conduct flight briefings as required
Item 5 of 9, Ensure people and team are up to date with the latest product knowledge and support the team to effectively utilize products and services to provide the highest possible quality of experience for our customers across all touch points Ensure people and team are up to date with the latest product knowledge and support the team to effectively utilize products and services to provide the highest possible quality of experience for our customers across all touch points
Item 6 of 9, Familiarity with all contingency plans and manual fall-back procedures to meet the required standards Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
Item 7 of 9, Effectively manage flight disruptions and irregularities and support airport management as required Effectively manage flight disruptions and irregularities and support airport management as required
Item 8 of 9, Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
Item 9 of 9, Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, Oneworld Partners, and other airlines Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, Oneworld Partners, and other airlines

Requirements

Item 1 of 8, Post-secondary school education is desirable Post-secondary school education is desirable
Item 2 of 8, High school graduation High school graduation
Item 3 of 8, Strong command of written and spoken English and Italian Strong command of written and spoken English and Italian
Item 4 of 8, Right to live and work in Italy Right to live and work in Italy
Item 5 of 8, At least 3 years’ solid Customer Service experience, preferably in airlines or airport services At least 3 years’ solid Customer Service experience, preferably in airlines or airport services
Item 6 of 8, Ability to work under pressure Ability to work under pressure
Item 7 of 8, Ability to work independently with good decision-making skills Ability to work independently with good decision-making skills
Item 8 of 8, Very strong customer service mentality with strong interpersonal skills Very strong customer service mentality with strong interpersonal skills
Item 1 of 5, Tickets restaurant Tickets restaurant
Item 2 of 5, Transportation bonus Transportation bonus
Item 3 of 5, Health insurance Health insurance
Item 4 of 5, Professional and non-professional work injury insurance Professional and non-professional work injury insurance
Item 5 of 5, 15.75 days of annual leave 15.75 days of annual leave

Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods
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