Senior Account Manager at Honeywell
Responsibilities

Develop professional relationships with customer senior leadership, decision‑makers, stakeholders, and influencers.
Thoroughly understand the customers’ business and strategic direction to identify profitable opportunities.
Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences.
Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs).
Show thorough understanding of the industry.
Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance/grow the customer business.
Deliver on AOP (Annual Operating Plan) and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance.
Drive with the credit‑and‑treasury‑services team a timely accounts receivable process with 95% or better alignment to payment targets.
Support the Finance team with a timely and accurate detailed forecasting MOS to support the SRO and AOP process.
In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root‑cause‑and‑corrective‑actions, & targets) and facilitate successful execution of the associated plan.
Responsibility for account planning and CCT.
Business Development (Pursuits / Sales / Growth).
Drive new business.
Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business.
Deliver on year‑over‑year growth, profitability, and win‑rate objectives.
Act as a decision point for marketing, pricing, capturing, and contracting new customer business.

Qualifications

Bachelor’s degree in engineering, business, or operations or equivalent.
Previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support.
Proven track record of effective customer management and interface.
Solution sales orientation.
Working knowledge of business and financial fundamentals (e.g., profit‑loss analysis, investment analysis, balance sheet, pursuit financials summary).
Knowledge of the fundamental functional principles associated with optimising business performance in cooperation with M&PM, sales, engineering, ISC, and C&PS.
Ability to make sound decisions and take quick action to ensure execution.

Key Success Criteria

Strong MOS to balance competing metrics (revenue, margin, cash, NPS, stationary orders, new initiatives).
Ability to understand and influence cross‑functionally.
Customer intimacy (understand how customer decisions are made, their processes, stakeholders).
Business management (forecasting, monitoring, courage to raise external and internal challenges).
Ability to build credibility internally and with customers.

About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
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Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Appliances, Electrical, and Electronics Manufacturing

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