Join to apply for the Selling Partner Support Associate role at AmazonJoin to apply for the Selling Partner Support Associate role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionSeller Support at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Position Description: Selling Partner Support AssociateLOCATION: Virtual Location (Chengdu, CN)LANGUAGE REQUIREMENTS (Chinese/English)SHIFT REQUIREMENTS (Per Business requirement)Key job responsibilitiesDemonstrates effective, clear and professional written and oral communication.Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.About The TeamThe Selling Partner Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Basic QualificationsEducation: 3rd level qualification preferredLanguage: Chinese/English6 + months experience within a customer service /contact centre environment would be an advantageDemonstrated desire to expand skills into new areas.Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla FirefoxBusiness acumen in areas of e-commerce and retail is advantageousProcess improvement awareness and experienceEnthusiasm and strong self-motivation.Strong prioritization and time management skills, with a high degree of flexibility.Ability to embrace constant change with flexibility and good grace.Demonstrate appropriate sense of urgency and adaptability in response to changing business needsDemonstrates effective communication, composure, and professional attitudeExemplary performance record, particularly with regard to quality & productivityPreferred QualificationsHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Beijing Century Joyo Information Technology Co., Ltd. Chengdu BranchJob ID: A3010425Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and Customer ServiceIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Amazon by 2xSign in to set job alerts for “Support Associate” roles.Senior Field Application Specialist HydrogenWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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