Selling Partner Associate (with English and French), Vendor SP- SupportJob ID: 3083070 | Amazon Ireland Support Services LimitedOverviewThis is a virtual home-based role in Ireland. The Selling Partner Support team helps third-party Sellers & Vendors sell their products on the Amazon marketplace. Associates act as the first point of contact for Sellers and Vendors, providing complete, accurate, and customer-friendly responses via phone, email, and chat in a contact center environment.ResponsibilitiesSupport Selling Partner inquiries to resolve issues via three channels: Phone, Email, and Chat.Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner.Identify customers’ needs, clarify information, research issues, and provide solutions.Demonstrate Amazon’s Leadership Principles for Customer Obsession by delivering empathetic, per-contact customer care.Build sustainable relationships by going the extra mile and engaging customers.Meet productivity and quality targets and metrics; collaborate with internal teams.Document all Selling Partner interactions according to standard operating procedures.Troubleshoot and provide product guidance and support to Amazon Sellers and Vendors.Attend regular training sessions to learn product details and key selling points.Participate in other duties and special projects as directed by management according to skills and experience.About the teamJoin our Amazon family in Ireland. Benefits and culture include:Diverse, multicultural, global team and opportunities to engage with Amazon communitiesPaths for career growth and leadership developmentPrivate Healthcare PlanBefore employment start, must have high-speed internet (up to 5 Mb download, 1 Mb upload) and a suitable home office setup compliant with Amazon’s virtual contact center policyBasic QualificationsProficiency (C1/C2 level) in English and in the second language specified in the job titlePrevious experience in a customer service environmentTechnical skills: intermediate proficiency with Windows, Word, Outlook, Excel; comfortable using online collaboration toolsPreferred QualificationsExcellent verbal and written communication; ability to guide customers through steps via phone and emailStrong listening skills with empathy and willingness to helpExperience in a contact center (preferred)Ability to work in a fast-paced, high-volume environment; adaptable to changePerformance-driven with high productivity and quality standardsStrong customer focus; positive and cooperative team playerMultitasking: handle phone, chat, and email concurrentlyClear, professional communication; comfortable providing live support in English and other languages named in the roleAbility to troubleshoot, research, and translate technical/procedural instructions for customersSelf-motivated, eager to learn, with a strong sense of urgencyAbility to identify and drive process improvementsLegal and PrivacyAmazon is an equal opportunities employer and does not discriminate on protected status. For privacy details, see Amazon’s Privacy Notice. If accommodations are needed during the application or onboarding process, visit Amazon’s accommodations information.Posted: November 27, 2024 | Posted: March 7, 2025 | Posted: May 16, 2025
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