Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.Our diverse, creative, and passionate team strives for excellence, and we are committed to helping our people grow and succeed.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role & ResponsibilitiesAs a Digital Customer Engagement Manager, you will:Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.Orchestrate service and project delivery according to scope, budget, and milestones.Assist in de-escalating critical customer situations.Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support teams.Participate in customer release and maintenance activities.Support customers throughout their lifecycle within SAP, addressing technical requirements.Execute and support problem management and continuous improvement initiatives.Coordinate with SAP stakeholders and virtual customer success partners to ensure customer success.Review account status and analyze if accounts need to be transitioned due to growth.Ensure systematic onboarding of associates with mandatory training documentation.Enable continuous knowledge transfer sessions on new topics and refreshers.Qualifications & ExperienceRequired technical skills:Minimum 5 years of SAP Basis experience, with good understanding and hands-on experience in HANA database.Experience in SAP Upgrade & Migration (OS / DB) is mandatory.Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plus.Hands-on experience with cloud platforms (AWS, Azure, GCP).Language skills: Italian (C2 or native), English (B2 or above).Work experience:5-6 years in multinational software/IT organizations.5 years of SAP S/4HANA knowledge.At least 2 years of cloud-related experience.Why UsWe are a rapidly expanding global tech company with offices in over 50 countries and 225,000 employees. We celebrate diversity with 165 nationalities and promote a virtual-first work environment that supports work-life balance. We invest in your growth through learning and career development opportunities. Our benefits are comprehensive, and we are recognized as a great place to work in multiple countries.Equality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected classes, in accordance with applicable laws.
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