Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive industry progress.Our diverse, creative, and passionate people are our driving force. We strive to support their growth and help them reach their full potential.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role & ResponsibilitiesThe Digital Customer Engagement Manager will focus on:Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding and transitioning customers to SAP Enterprise Cloud ServicesOrchestrating service and project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situations in collaboration with SAP teamsParticipating in customer release and maintenance activitiesAssisting customers with technical requirements throughout their lifecycle within SAPExecuting problem management and continuous improvement initiativesLiaising with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for potential account transitionsFacilitating systematic onboarding and continuous knowledge transfer sessionsQualifications & ExperienceRequired technical skills include:Minimum of 5 years of SAP Basis experience, with good understanding of HANA databasesExperience in SAP Upgrade & Migration (OS/DB) is mandatoryExperience with SaaS products like Ariba, Salesforce, C4C, etc., integration with SAP is a plusHands-on experience with cloud platforms such as AWS, Azure, or GCPLanguage skills: Italian (C2 or native), English (B2 or above)Work experience should include:5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledge2+ years of cloud experience through solution management, consulting, or delivery programsWhy UsWe are a rapidly growing global tech company with offices in over 50 countries, employing 225,000 people. We value diversity, offering opportunities to work with colleagues worldwide, and promote a virtual-first work environment for flexibility and work-life balance. We invest in your growth through learning and career development, provide comprehensive benefits, and are recognized as a great place to work in 17 countries.Equality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.
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