Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.Our diverse, creative, and passionate team raises the bar for excellence. We strive to help our people find their spark and become the best version of themselves.We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role & ResponsibilitiesThe Digital Customer Engagement Manager will focus on:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.Orchestrating service/project delivery according to scope, budget, and milestones.Supporting de-escalations of critical customer situations.Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support.Contributing to customer release and maintenance activities.Supporting customers' technical requirements throughout their lifecycle within SAP.Executing and supporting problem management and continuous improvement.Engaging with SAP stakeholders to ensure customer success.Reviewing account status and analyzing transitions based on growth.Ensuring systematic onboarding and continuous knowledge transfer sessions.Qualifications & ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertise, with hands-on experience in HANA database.Mandatory experience in SAP Upgrade & Migration (OS/DB).Experience with SaaS products (Ariba, Salesforce, C4C, etc.) integration is a plus.Hands-on experience with cloud platforms (AWS, Azure, GCP).Language skills: Italian (C2/native), English (B2+).Work experience:5-6 years in multinational software/IT organizations.5 years of SAP S/4HANA knowledge.At least 2 years of cloud experience.Why UsWe are a rapidly growing tech company with a presence in over 50 countries and 225,000 employees. Our diverse environment includes 165 nationalities. We offer a virtual-first work environment, promoting flexibility and work-life balance. We invest in your growth through learning and career development. Our benefits are comprehensive, and we are recognized as a great place to work in multiple countries.Equality & Opportunity for AllWe pride ourselves on being an equal opportunity employer, committed to diversity and inclusion, providing equal employment opportunities regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.
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