Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress.Our diverse, creative, and passionate team is committed to excellence. We support our employees in finding their potential and becoming their best selves.We are seeking a talented and self-motivated Digital Customer Engagement Manager to help advance technology through innovation and creativity.Your Role & ResponsibilitiesSupport sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.Manage overall service and project delivery within scope, budget, and milestones.Assist in de-escalating critical customer situations.Coordinate with Major Incident Management, SAP Customer Office, and Product Support for critical issues.Participate in customer release and maintenance activities.Support customers throughout their lifecycle within SAP Enterprise.Execute and support problem management and continuous improvement.Liaise with SAP stakeholders to ensure customer success.Review account status and analyze needs for transition based on growth.Ensure systematic onboarding and continuous knowledge transfer sessions.Qualifications & ExperienceMinimum 5 years of SAP Basis expertise, with hands-on experience in HANA database.Mandatory experience in SAP Upgrade & Migration (OS/DB).Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.Hands-on experience with cloud platforms (AWS, Azure, GCP).Language skills: Italian (C2/native), English (B2+).5-6 years in multinational software/IT organizations.5 years of SAP S/4HANA knowledge.2+ years of cloud experience in solution management, consulting, or delivery.Why UsRapidly growing global company with offices in 50+ countries and 225,000 employees.Highly diverse workforce representing 165 nationalities.Opportunity to collaborate worldwide.Virtual-first work environment promoting flexibility and work-life balance.Investment in your growth through learning and career development.Comprehensive benefits and recognition programs.Certified great place to work and top employer in multiple countries.Equality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected categories, in accordance with applicable laws.
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