Social network you want to login/join with:SAP BASIS & HANA Account Manager - Italian Speaker, SienaClient: HCLTechLocation: SienaJob Category: Other-EU work permit required: YesJob Reference: 434001415854096384337159Job Views: 1Posted: 17.06.2025Expiry Date: 01.08.2025Job Description:Visit www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, leading in Digital, Engineering, and Cloud services.Our diverse and passionate team strives for excellence and innovation. We are seeking a highly talented Digital Customer Engagement Manager to join our team and make a significant impact for our SAP project.Your Role & ResponsibilitiesSupport sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContribute to onboarding and transitioning customers to SAP Enterprise Cloud ServicesManage service/project delivery according to scope, budget, and milestonesAssist in de-escalating critical customer situationsCollaborate with Major Incident Management, SAP Customer Office, and SAP Product Support in critical situationsParticipate in customer release and maintenance activitiesSupport customers on technical requirements throughout their lifecycle within SAPExecute problem management and continuous improvement initiativesLiaise with SAP stakeholders to ensure customer successReview account status and analyze if accounts need to transition to other teams based on growthEnsure systematic onboarding of associates with mandatory training documentationEnable continuous knowledge transfer on new topics and refresher sessionsQualifications & ExperienceTechnical skills required:Minimum 5 years of SAP Basis experienceGood understanding and hands-on experience with HANA databaseMandatory experience in SAP Upgrade & Migration (OS/DB)Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plusHands-on experience with cloud platforms (AWS, Azure, GCP)Italian - C2 or Native LevelEnglish - B2 or aboveWork Experience5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledge2+ years of cloud knowledge (Solution Management, Consulting, or Delivery)Why UsFast-growing global tech company with offices in 50+ countries and 225,000 employeesHighly diverse with 165 nationalitiesGlobal collaboration opportunitiesVirtual-first work environment with flexibilityGrowth and career development opportunitiesComprehensive employee benefitsCertified great place to work and top employer in multiple countriesEquality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.
#J-18808-Ljbffr