Social network you want to login/join with:col-narrow-leftClient:HCLTechLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:434001415854096384337148Job Views:1Posted:17.06.2025Expiry Date:01.08.2025col-wideJob Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the world's fastest-growing large tech companies, with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud solutions.Our diverse and passionate team is committed to excellence and innovation. We are seeking a talented and self-motivated Digital Customer Engagement Manager to join our team and make a significant impact in our SAP projects.Your Role & ResponsibilitiesAs a Digital Customer Engagement Manager, your responsibilities include:Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding and transitioning customers to SAP Enterprise Cloud ServicesManaging service/project delivery according to scope, budget, and milestonesSupporting de-escalation of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teamsParticipating in customer release and maintenance activitiesSupporting technical requirements throughout the customer lifecycleExecuting problem management and continuous improvement initiativesEngaging with SAP stakeholders to ensure customer successReviewing account status and managing account transitions as neededEnsuring systematic onboarding and continuous knowledge transfer sessionsQualifications & ExperienceRequired technical skills include:Minimum 5 years of SAP Basis experienceHands-on experience with HANA databaseMandatory experience in SAP Upgrade & Migration (OS/DB)Experience with SaaS products like Ariba, Salesforce, C4S is a plusExperience with cloud platforms such as AWS, Azure, or GCPItalian language proficiency at C2 or native levelEnglish proficiency B2 or higherWork experience should include:5-6 years in multinational software/IT organizations5 years of SAP S/4HANA knowledgeAt least 2 years of cloud-related experienceWhy UsGlobal presence with offices in over 50 countries and 225,000 employeesRich diversity with 165 nationalitiesGlobal collaboration opportunitiesFlexible, virtual-first work environmentFocus on growth, learning, and career developmentComprehensive employee benefitsRecognized as a great place to work in multiple countriesEquality & Opportunity for AllWe are committed to equal employment opportunities, embracing diversity and inclusion for all applicants and employees, regardless of race, religion, sex, age, or other protected categories.
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