Social network you want to login/join with:col-narrow-leftClient:HCLTechLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:434001415854096384337160Job Views:1Posted:17.06.2025Expiry Date:01.08.2025col-wideJob Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud solutions.Our diverse, creative, and passionate team strives for excellence and innovation. We are seeking a talented and self-motivated Digital Customer Engagement Manager to join our team and make a significant impact in advancing technology through innovation and creativity.Your Role & ResponsibilitiesAs a Digital Customer Engagement Manager, your responsibilities will include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP Enterprise Cloud ServicesOrchestrating overall service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teams in critical situationsContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within SAP EnterpriseManaging problems and supporting continuous improvementLiaising with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for account transition based on growthEnsuring systematic onboarding and training documentation for associatesEnabling continuous knowledge transfer sessionsQualifications & ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertise, with good understanding of HANA databaseExperience in SAP Upgrade & Migration (OS/DB)Experience with SaaS products like Ariba, Salesforce, C4C, etc., integration with SAP landscape is a plusHands-on experience with cloud platforms (AWS, Azure, GCP)Italian language proficiency at C2 or native levelEnglish proficiency at B2 level or aboveWork experience:5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledgeAt least 2 years of cloud-related experience in solution management, consulting, or deliveryWhy UsFast-growing global tech company with offices in 50+ countries and over 225,000 employeesHighly diverse workforce with 165 nationalitiesOpportunities to work globally and remotelyFlexible, virtual-first work environmentInvested in employee growth and developmentComprehensive benefits and recognition programsEquality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected characteristics, in accordance with applicable laws.
#J-18808-Ljbffr