Job DescriptionA long-established global technology vendor company is working in partnership with GRS Recruitment to hire a Sales Support Representative for their Nicosia based team. The successful candidate will be responsible for providing support and consultation to the company’s sales resources related to customer setup, purchasing programs, pricing and quotations, licensing, sales exceptions, assistance with sales tools, and escalating complex requests to the appropriate departments. If the role interests you, GRS Recruitment looks forward to receiving your CV for this Nicosia-based Sales Support Representative position.Main Duties and ResponsibilitiesAssist the sales team with deal preparation including pricing, customer contract details, quoting, and account profiling.Support new business development for the sales team (including partner and client calls).Assist with the sales exception process.Support customers with company license agreements and work with the contract team to ensure proper setup in the company's system for purchases.Manage existing end-user accounts: work with customers on license transfers, conversion requests, trade-up reports, record merging, customer requests, and issues; track status and keep relevant parties updated.Utilize Salesforce to assist sales with opportunities, track sales stages, and update customer information.Resolve or coordinate responses to customers and internal teams, escalating complex issues as needed.Advise sales on tracking sales stages and updating customer information in CRM.Manage order issues by working with customers, sales, channel partners, and Order Services to ensure orders are booked and assets delivered.Deliver ad hoc training on systems and tools.Assist customers with queries regarding the license portal system.Support increased pipeline and revenue by maximizing sales representatives' customer-facing time on key activities.Enhance customer satisfaction and revenue by promptly resolving routine sales administrative issues.Support internal tracking and metrics by standardizing account maintenance and opportunity information in CRM and other systems.Candidate ProfileMinimum of 2 years' experience in Sales Support or indirect Sales.Experience in a high-tech environment.Fluency in English; German language skills are an advantage.Ability to resolve issues independently involving partner resources and employees at various levels.Customer service-oriented with strong attention to detail.Ability to multitask effectively.Excellent verbal and written communication skills.Team-oriented mindset.Knowledge of COMPANY products and services is preferable.Proficient in Microsoft Outlook, Word, Excel, and Salesforce.Due to the high volume of applications, only shortlisted candidates will be contacted.
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