SALES SUPPORT OFFICER
Overview
ENGIE puts sustainable development at the center of its activities (electricity natural gas energy efficiency and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy climate change mitigation and adaptation and resource optimization.
We are currently searching for a Sales Support Officer in S&EM Italy based in Milan. ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey while optimizing ENGIEs assets and contributing to value creation. ENGIE is a global reference in low-carbon energy and services with a leading energy management business piloted by its Global Business Unit Supply & Energy Management (S&EM) who built its savoir-faire managing the Groups large and diverse asset portfolio over 20 years.
7500 employees around the world develop our solutions through 19 countries. We cover the full energy mix: renewable and thermal power natural gas & LNG biomass environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization. Our clients span the entire value chain: producers asset developers financial players utilities distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.
Our 3 expertise:

Asset management
Energy supply providing green energy & innovative solutions
Risk management & market access

At S&EM we encourage breakthrough results team spirit curiosity and innovation while preserving the right work / life balance for you.
Responsibilities

Follow up and monitor the hedging activities of national and international industrial customers (BtoB markets)
Interface and cooperate with internal departments such as:
The Regulatory function to incorporate updates issued by ARERA related to cost items of GAS and Electricity invoices for inclusion in billing systems
The Billing team to develop IT evolutions due to business needs and/or regulatory updates
Finance area for checking monthly closing activities
IT department for managing internal IT tools and ensuring continuous improvement
Internal credit risk and KYC-AML team
Follow up on monthly GAS and EE index updates and report into billing IT systems
Monthly final prices calculation of energy component to be invoiced and related internal CRM updates
Manage client relationships to handle requests/claims about technical bill/contract features
Manage the IT portal for customer support creating and updating contracts and monitoring data on customers in portfolio (master records utilities consumption and bills)
Assure forecast analysis or final reports to be delivered to portfolio clients

Qualifications

2 years of experience in sales support roles in the energy commodity sector
Good communication and excellent interpersonal skills
Excellent knowledge of the Office Package; Power BI is a plus
High level of analytical and data management skills
Innovative mindset and digital-oriented
Ability to adapt and quick learner
Fluency in English is required both written and spoken

About ENGIE
Working at ENGIE a multinational group means having a wide variety of career opportunities in more than 30 countries. We support a social model that balances economic performance with positive impact on people and the planet and we are committed to diversity and inclusion.
ENGIE is committed to combating all forms of discrimination in employment access to training and promotion. The integration and support of youth adults and people with disabilities regardless of gender ethnicity or religion are key priorities of our human resources policy. Recognitions include Sole24Ore 2025 as a leading company in diversity & inclusion and certifications ISO 30415:2021 and UNI PDR 125:2022.
Required Experience: Unclear Seniority
Key Skills: Anti Money Laundering, Gas Turbine, Animation, Investigation, ITI, Blogging
Employment Type: Full-Time
Experience: years
Vacancy: 1
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