Sales Assistant (M/W) – Part time (24 hrs) – Rinascente MilanZadig & Voltaire is an upper‑end brand founded in 1997. The signature of the brand comes from its fine materials such as cashmere, silk and leather. By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid‑back, cool.OverviewThe role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig & Voltaire customers, supporting the day‑to‑day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.ResponsibilitiesBe a brand ambassador and embrace the brand selling ceremony.Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT).Provide personalised advice and drive sales according to the customer’s needs.Build customer loyalty, understand customer relationship management.Communicate efficiently and effectively.Be knowledgeable of the collection and the brand iconic pieces.Operate till system, take and process payments.Manage the till and customers queuing efficiently.Follow company policy and procedure.Handle exchanges, credit notes and holds.Offer each customer the opportunity to be on the mailing list.Maintain replenishment of bags, boxes, etc. Follow up stock transfers between stores and manage faulty items procedure with the support from the manager.Process deliveries (new collection, replenishment…), transfers.Maintain a luxurious store environment and standards.Answer calls promptly and efficiently, a pleasant and welcoming manner.Execute loss prevention procedure and conduct regular inventories.Ensure the shop floor and stock room standards are maintained in a clean, tidy condition.Follow health & safety guidelines.Process the replenishment of items on the shop floor according to ZV Standards.Support the Store Management in VM guidelines implementation.Profile RequiredYou have at most two years of experience in sales, preferably in an upper‑end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele. You are hard‑working, dynamic, energetic with a commitment to customer service. ENGLISH is required; additional languages are beneficial.Seniority Level – Mid‑SeniorEmployment Type – Part‑timeJob Function – Retail Apparel and Fashion
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