Get AI-powered advice on this job and more exclusive features.Candidates who do not belong to Protected Categories (Law 68/99) will not be considered for further steps.Job Description:· Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.· Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.· Performs reservation/booking for passengers at the counter.· Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.· Performs Endorsement and Rerouting procedures.· Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.· Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.· Handles reservation/booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.· Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.· Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.Desired Skills & ExperienceMaster's/Bachelor's degree or at least a high school diplomaReside permanently in the respective country (The Company does not provide or assist with work permits)Minimum 1-year experience in civil aviation or tourismAbility to handle pressure and stressful situationsExcellent command of English and local languagesAvailability to work shifts, including overnightTeam player with the ability to work independently when neededProficient in handling multiple tasks simultaneouslyGood knowledge of major Computer Reservations Systems (Troya or Quickres is a plus)Strong oral and written communication skillsSense of responsibility· Ability to make accurate and effective decisionsWorkplace Options:RomeVeniceBolognaNaplesTurinSeniority levelAssociateEmployment typeFull-timeJob functionSales and Customer ServiceIndustriesAirlines and AviationReferrals increase your chances of interviewing at Turkish Airlines by 2x.Set job alerts for “Station Agent” roles by signing in.
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