Social network you want to login/join with:col-narrow-leftClient:MSER Murex Services S.A.L.Location:Job Category:Consulting-EU work permit required:Yescol-narrow-rightJob Reference:363f1b677665Job Views:4Posted:06.05.2025Expiry Date:20.06.2025col-wideJob Description:Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets.Operating from our 19 offices, 3,000 Murexians from over 60 nationalities ensure the development, implementation, and support of our platform used by banks, asset managers, corporations, and utilities worldwide.Join Murex to work on industry-leading challenges and thrive in a people-centric environment.You’ll be part of a global team where you can learn quickly and stay true to yourself.The Team:You will join the SaaS L1 functional support team within Client Services. This team guides clients through implementation, supports the platform in production, and facilitates continuous evolution. As SaaS is central to our strategy, providing close support and services are crucial. The SaaS L1 team focuses on supporting clients on the MX.3 platform.This role offers the chance to develop broad functional expertise on the MX platform, gain in-depth knowledge of SaaS standards, and interact with diverse clients and consultants worldwide.Mission:As a SaaS L1 functional support consultant, you will be the primary contact for clients regarding operational incidents and service requests, providing functional assistance and guidance on platform use, covering Front, Back, Risk, and system integration.Your role:Address SaaS customer incidents and service requests related to MX.3 platform, providing clear and precise answers across various expertise areas (Trading, Risk Management, Operations, etc.)Identify and resolve functionality and configuration issues.Document resolutions and follow up to ensure customer satisfaction.Escalate complex cases to second-level support as needed.Contribute to the Murex knowledge base by documenting incidents and requests.Collaborate with other teams to improve support quality and efficiency, including identifying recurring issues for product enhancement.Participate in shaping team practices as the team develops.Your Profile:Bachelor’s degree in engineering (preferably CCE, ECE) or Computer Science; a degree in financial engineering or related fields is also acceptable.Strong analytical skills with the ability to diagnose and resolve problems quickly.Knowledge of Oracle/Sybase, SQL, Unix is advantageous.Self-motivated with the ability to work independently and in teams.Excellent interpersonal skills, ability to work under pressure, and client-focused.Proficiency in English is required.Prior experience in capital markets is preferred but not mandatory; interest in capital markets technology is essential.
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