Job Description
New Italian Luxury Hospitality brand with 3 openings planned in Italy between 2026 and 2027. Born with the goal of creating a collection of 10 Hotels in the coming years, the brand is based on an ambitious and original vision of contemporary Hospitality. The Hotels are positioned in the luxury 5-star segment with different and unexpected concepts and a particular focus on design, culture and sensory experiences.
Following two years of extensive renovation, the historic Albergo Italia is reopening as an innovative 5-star luxury Hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service.
Our goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.
Our Housekeepers are responsible for cleaning and servicing Guests’ rooms and Public spaces in order to provide a truly pleasant and comfortable experience. They ensure that all suites, rooms and public spaces are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably.
Our Housekeepers synergically collaborate with the HSK porters and Laundry team, the Front Office and the Maintenance staff under the supervision of the HSK Manager and Assistant HSK Manager.
Key Responsibilities

Clean assigned Guests’ suites and rooms according to LQA standards and the HSK SOPs established by the Hotel: cleaning the public spaces, making the beds, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets.
Restock beverages and food items in the mini-bar.
Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the HSK Manager any items that need repair.
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries.
Keep informed of Hotel products and services knowledge to answer Guests’ questions.
Answer all Guests’ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the HSK Manager to handle.
Support Guests when requested (i.e. following the Lost&Found procedure).
Verify the physical status of the linens, towels and equipments and update the HSK Manager of any discrepancies found by reporting timely any technical issues and maintenance needs.
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
Carry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders).
Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
Follow Hotel security guidelines and comply with Hotel’s Health&Safety and hygiene policies and procedures.

Qualifications

Previous luxury hotel-related experience as Room attendant is preferred.
Knowledge of LQA standards, luxury procedures and code of conduct is a plus.
Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming.
Constant attention to personnel grooming and hygiene standards.
Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories.
Ability to work well under pressure.
Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage.
Good organizational skills with the ability to prioritize tasks and manage time effectively.
Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards.
Flexibility to work different shifts, including weekends, evenings and holidays, as required.
Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.
Good communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner.
Ability to work independently and as part of a team in a fast-paced environment.
Basic knowledge of Health & Safety regulations related to Housekeeping operations.
Ability to communicate, understand and follow instructions in Italian and English.
Legal right to work in Italy.

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