Risk Specialist with Spanish, In-Person Investigation
Job ID: 3146256 | Amazon Ireland Support Services Limited
Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a team of elite Risk Specialists to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts. Risk Specialists will have numerous opportunities to earn Risk/People management positions. These leadership opportunities will be earned based on performance, specifically the ability to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. Our leaders will be the investigators who can develop, teach and mentor other investigators to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. We are looking for a strong group of people specializing in video verifications, investigations, risk management and future leaders who will be the foundation of our team as we scale and grow.
Key Responsibilities

Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices.
This role will involve interviewing sellers through video call.

Basic Qualifications

Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome
Leverages team knowledge across several specialty areas to help resolve recurring seller issues
Demonstrate the ability to self-manage on priority tasks and objectives
Fast learner who seeks out and generously shares best practices
Ability to follow the data wherever it goes and make an accurate decision
Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations.
Proficient in Spanish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers

Preferred Qualifications

Experience in conducting In-person Verifications is an advantage
Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.

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Posted: November 27, 2025 (Updated 27 days ago)
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