Reverse Logistics Ops Supervisor, ROW RecommerceAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for a high-potential, flexible, innovative, and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor, you will provide on site support for local ReLo operations. You will help ensure all C-RET associates are equipped with up-to-date, standardized training. You will also be responsible for the operational flow: backlog management, area readiness, supply management, associate performance and quality evaluation and follow up. In addition, the Reverse Logistics Ops Supervisor will be responsible for all C-et process path including indirect path: problem solve and audits.Key ResponsibilitiesMonitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations.Collaborate with 3PL provider to plan labor, including peak periods, ensuring production continuity.Conduct Gemba walks to identify opportunitiesManage training programs for new hires and process launches, ensuring also that 3PL team is equipped with necessary skillsProvide problem-solving support for AVV4 and to 3PL team for complex issuesFollow up on technical issue tickets based on FC feedback, using proper mechanismsPrioritize and provide timely feedback on customer return issue ticketsRegularly provide comprehensive process data to maintain visibility and transparencyBasic QualificationsBachelor's degree in Engineering, Supply Chain, Logistics, or a related fieldMinimum 2 years with operational backgroundProficient in using data analysis toolsStrong problem-solving and analytical skillsProven English communication skills (written and verbal)Preferred QualificationsExperience working in the e-commerce or retail industryKnowledge of Continuous Improvement methodologies and their application in process improvementFamiliarity with Gemba walk techniques and process improvement methodologiesDemonstrable training and dissemination skills and experienceExcellent English communication skills (written and verbal)Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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