Job Description
The Consumer Engagement Specialist is responsible for designing, developing and monitoring a plan of activities aimed at increasing the retention of existing customers and attracting new potential target customers with the brand's values.
Core Responsibilities

Manages the annual investment budget divided by market.
Analyzes customer insights and contributes to building a CRM strategy aimed at identifying the clusters most receptive to retention and acquisition activities.
Designs, in agreement with the Consumer Engagement Manager, a retention and prospect/lead acquisition strategy consistent with brand objectives.
Develops a marketing plan containing objectives, targets and format and is responsible for sharing it with the individual countries.
Maintains constant contact and shares targeting with the CRM Division.
Coordinates with the internal offices involved (VM, Communication, E-procurement...) for the production of materials and services consistent with the defined format.
Prepares and shares the briefing to the Consumer Channel, including organizational details, dynamics and staff roles during the event.
Designs and develops the customer journey both automatic and related to events (e.g., brand experience) and specific campaigns (e.g., lead acquisition).
Analyzes and interprets the data linked to the projects followed (Redemption events, campaigns transmitted by CRM department...).
Takes care of training for the offices involved such as the Consumer Channel on execution of customer projects, events and campaigns, and E-procurement for the selection of suitable suppliers for the organization of events.
Deepens and keeps constantly updated its knowledge of suppliers, consultants and agencies, dealing with the related management and negotiations.
Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of responsibilities.
Promotes, adopts and develops the use of digital technologies within the function in relation to both process management and relations with internal and external interlocutors involved in the business.
Adopts behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and the Organizational Community.

Qualifications

3/4 years of experience in marketing, event coordination, or project support, ideally in the fashion or lifestyle industry.
Fluent in Italian and English (spoken and written).
Strong organizational and time-management skills; ability to handle multiple tasks at once.
Detail-oriented, with a proactive and collaborative attitude.
Passion for fashion, branding, and creative marketing.

Additional Information
If you are passionate about fashion, highly organized, eager to learn, and thrive in an international, fast-paced environment, you can't miss this opportunity!
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing
Industries
Retail Apparel and Fashion
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