OverviewCustomer Service Agent (Law 68/1999 – Italy) role at Deliveroo. This position is part of the Partner Services Centre, supporting restaurant partners and ensuring smooth daily operations to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.What You'll Be DoingProvide prompt and effective support to partners on operational requests and issue resolutionManage menu-related tasks, including the setup and updates for new and existing partnersHandle refund requests accurately and within agreed timelinesWork closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communicationIdentify opportunities to improve operational processes and enhance partner satisfactionRequirementsExperience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)Strong communication and problem-solving skillsAttention to detail and ability to manage multiple priorities effectivelyTeam-oriented, proactive, and adaptable to changeFluent Italian (C2) and intermediate English (B1-B2), both spoken and writtenWhy DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustries: Software DevelopmentReferrals increase your chances of interviewing at Deliveroo by 2xSign in to set job alerts for “Customer Service Representative” roles.
#J-18808-Ljbffr