About Us
Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co‑founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, and more countries soon, love running on Tebi.
About The Role
We’re looking for a Restaurant Operations Associate to ensure our merchants have a smooth journey from sales handover through go‑live – and beyond. You’ll manage the full onboarding and implementation process, ensuring merchants are set up for long‑term success. This role blends project management, customer communication, and process improvement, with continued focus on account management, retention, and support once merchants are live. You’ll work cross‑functionally to build efficient, scalable onboarding processes and deliver a world‑class experience for every merchant.
What You’ll Do

Onboarding / Implementation:

Own the end‑to‑end onboarding process: from sales handover through setup, training, and go‑live, ensuring implementation remains on track and merchants are set up for long‑term success.
Serve as the main point of contact for new merchants, guiding them through clear communication and prioritizing customer satisfaction.
Conduct training sessions on the effective use of Tebi products.
Identify bottlenecks, streamline workflows, and develop scalable processes to improve efficiency and merchant experience.


Account Management / Support:

Act as the primary liaison for merchants: provide post‑go‑live account management, manage inquiries, conduct proactive check‑ins and troubleshoot.
Identify opportunities for merchants to maximize value from the Tebi platform.
Build long‑term relationships, ensuring they remain active, satisfied, and growing on the platform.


Collaborate with Product teams, acting as the voice of the customer to align merchant needs with platform improvements and roadmap.
Collaborate with Central Ops teams to optimize processes and automate routine tasks to improve operational efficiency.
Track and report on key onboarding and customer success metrics, leveraging data to identify growth opportunities and operational bottlenecks.

What We’re Looking For

3–5 years of experience in implementation, onboarding, customer success, consulting, or hospitality/food‑tech operations.
Strong project management skills with the ability to manage multiple products simultaneously.
Excellent stakeholder and communication skills.
Proven success in process optimisation and building scalable workflows.
Analytical mindset, able to use data to inform decisions and measure success.
Problem‑solving mindset with keen attention to detail.
Comfortable operating in a fast‑moving, high‑growth startup environment.
Bonus: Technical proficiency in POS systems and related technologies.
Bonus: Knowledge and experience with hospitality industry.
Fluency in English and Italian.

Benefits

Start‑up equity
Competitive salary
Lunch provided in office
Team‑building events

Our Values

Build Globally, Execute Locally – We evolve an entire industry, building products globally and executing them locally.
Manifest the Win – We take grit, playing a team sport where winning is a conscious decision.
Launch fast and iterate – Speed and pragmatism win the day; we operate with urgency without compromising quality.
Truth Seeking – We use first principles to get to the heart of a problem and develop solutions.
Dutch Directness – We are open, respectful, and to the point, encouraging candid communication.
Evolve – We constantly change and grow, both as a business and individuals.
Owners, not renters – We act as shareholders, driven, not passive.

What is Restaurant Software?
Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and more. These systems all need to speak to each other, but they frequently don’t – it’s a mess. We’re fixing it. From buying a croissant at a cafe to dining with friends, it’s a €4 trillion+ global market critical to everyday life.
Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Software Development

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